Deposit

STATUTE:

§1. General provisions

1. These Regulations define the rules for payment, settlement and forfeiture of the deposit collected in connection with booking a date for an appointment, consultation or treatment at Nawrocki Clinic Spółka Komandytowo-Akcyjna, hereinafter referred to as the “Clinic”.
2. The deposit is collected to confirm the booking of an appointment, consultation or procedure requiring prior securing of the working time of the medical staff and the resources of the Clinic.
3. The deposit constitutes a deposit within the meaning of Article 394 of the Civil Code.
4. The deposit amount is determined individually and communicated to the patient before booking.
5. Whenever the Regulations refer to the “Patient”, this shall also be understood as his/her legal representative or other person authorized to act on his/her behalf in accordance with applicable law.
6. Payment of the deposit is tantamount to acceptance of these Regulations.

§2. Method of paying the deposit

1. The deposit can be paid:
   • at the Clinic’s reception desk,
   • by transfer to the bank account indicated by the Clinic,
   • via electronic payment systems provided by the Clinic.
2. The appointment reservation is effective after the deposit payment has been received, unless the Clinic decides otherwise.

§3. Settlement of the deposit

1. The deposit paid is included in the cost of the service and is deducted from the final amount due on the day of settlement.
2. The deposit does not constitute an additional fee for the service and is included in the final settlement.
3. If there is a change in the applicable price list between the date of the originally booked visit and the date of service provision, the deposit paid will be credited towards the price of the service in accordance with the price list valid on the date of service provision.
4. The purpose of collecting the deposit is to secure the reservation of the time of the doctor, medical staff, office, equipment and other resources of the Clinic necessary to provide the health service, the reservation of which prevents their use by other patients.

§4. Changing the date of your appointment

1. In the case of standard visits, the patient may change the date of the visit without losing the deposit, provided that this is notified at least 24 hours before the scheduled date.
2. In case of:

• implantological procedures,
• prosthetic procedures,
• visits whose planned duration exceeds 2 hours,

Changing the date or canceling a visit requires notification at least 48 hours before the scheduled date.

1. In the cases specified in paragraphs 1 and 2, the deposit paid will be credited towards the new appointment date.
2. The patient may change the appointment date up to three times while retaining the deposit paid, subject to the deadlines specified in paragraphs 1 and 2. Each subsequent change of date results in the loss of the deposit, which is not transferable to the next date or refundable.
3. The appointment date can only be changed if a suitable date is available in the Clinic’s work schedule.

§5. Loss of deposit

1. The deposit is forfeited in the event of:

• a) the Patient fails to show up for an appointment,
• b) cancellation or postponement of the visit in violation of the deadlines specified in §4,
• c) the Patient withdraws from the scheduled visit, consultation or procedure after booking the date, except for the cases specified in §4,
• d) exceeding the limit of three changes to the appointment date.

2. In the cases specified in paragraph 1, the deposit is not refundable or credited towards subsequent visits.
3. The provisions of this paragraph do not violate the principles set out in §6 and §7 of the Regulations.
4. In the case of visits for which the Patient has paid a deposit of 50% of the value of the planned treatment, if the Patient fails to attend the scheduled visit without prior notice or cancels or postpones the visit without meeting the deadlines specified in § 4, a fee of PLN 750 for each hour of treatment booked for a given visit will be deducted from the deposit paid.

§6. Cancellation of a visit by the Clinic

1. If it is necessary to cancel an appointment for reasons attributable to the Clinic, the Clinic will propose to the Patient a new date for the service no later than 14 calendar days from the originally scheduled appointment date, unless, due to the nature of the planned treatment, the availability of the attending physician or specialist or the Patient’s mutual choice, the parties agree on another date.
2. If the Patient accepts the new date, the deposit paid remains valid and is credited towards the service provided on the new date.
3. If the Patient does not accept the proposed date for reasons attributable to him, and the parties agree on another date for the service, provided that such date is available in the Clinic’s work schedule, the deposit paid remains valid and is credited towards the service performed on the newly agreed date.
4. If, for reasons attributable to the Clinic, the provision of the service proves impossible, the deposit shall be settled in accordance with generally applicable legal provisions.
5. The refund of the deposit or its settlement will take place within 7 working days from the date on which the obligation to settle it arose, in the same form in which it was paid, unless the Patient consents to another form of settlement.

§7. Random events

1. In particularly justified unexpected events, such as sudden hospitalization, accident or other force majeure event, the Clinic may – after an individual assessment of the circumstances of the case and the information or documents provided by the Patient confirming the occurrence of the event – ​​agree to retain the deposit and set a new appointment date.
2. The patient is obliged to inform the Clinic about the occurrence of an unexpected event immediately after the obstacle preventing earlier contact ceases.
3. The decision is made individually after analyzing the circumstances of the case and does not constitute a claim by the Patient.
4. The provisions of this paragraph do not exclude the application of generally applicable provisions of law in cases where the failure to perform an obligation was due to circumstances for which neither party is responsible.

§8. Final provisions

1. The Regulations are effective from the date of their publication on the Clinic’s website.
2. In matters not regulated by these Regulations, generally applicable provisions of law shall apply.
3. The regulations are available at the Clinic’s reception and on the Clinic’s website.